{"id":217,"date":"2019-10-19T10:36:38","date_gmt":"2019-10-19T10:36:38","guid":{"rendered":"http:\/\/azetama.fr\/?page_id=217"},"modified":"2024-01-30T22:22:27","modified_gmt":"2024-01-30T20:22:27","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/azetama.fr\/en\/f-a-q\/","title":{"rendered":"F.A.Q"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"217\" class=\"elementor elementor-217\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc29888 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc29888\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7570a9e\" data-id=\"7570a9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47bb0ee elementor-widget elementor-widget-heading\" data-id=\"47bb0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">......Custom Orders......<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e902c elementor-widget elementor-widget-spacer\" data-id=\"b9e902c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a93dc8 elementor-widget elementor-widget-text-editor\" data-id=\"1a93dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">The realization of a personalized custom order can take between 1 to 3 weeks depending on my availability and the type of request you will make. It is important to me that you leave me a substantial margin in the creative process. After all, if you came to me, it's for my skill and what kind of jewelry I make.\u00a0<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">I do not wish to respond to design requests as reproduction\/duplication. I do not know how to work in this way and prioritize my work on the expression of my own originality. Thank you for understanding therefore, why I can refuse some requests.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">First, we examine your request together. I am able to offer one or two quick sketches to refine your expectations but if you want several proposal drawings, you will be asked for a first deposit, only for this work, which will be priced according to your requests.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">I require a 50% deposit before starting to work on the requested part. An estimate with a final price, shipping included, will be formulated to you.\u00a0<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">This first deposit serves as a commitment, and is non-refundable.\u00a0\u00a0<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Once this first payment has been received and the quotation has been accepted, no further changes to the design will be permitted. When work has started, it will nevertheless be possible to act on minor details such as finishes.\u00a0<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">When your order is complete, upon validation, the remaining 50% must be paid before sending your jewel.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-size: 12pt; color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif;\">I do not accept returns on custom orders or made-to-order pieces.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2cf20 elementor-widget elementor-widget-spacer\" data-id=\"9d2cf20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c97f147 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c97f147\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1e06d8\" data-id=\"e1e06d8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bc7db5 elementor-widget elementor-widget-heading\" data-id=\"3bc7db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">......Payment Plan......<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2294af elementor-widget elementor-widget-spacer\" data-id=\"e2294af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf6faf6 elementor-widget elementor-widget-text-editor\" data-id=\"cf6faf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Some of my pieces are eligible for payment plans\u00a0<\/span><\/span><br \/><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Do not hesitate to ask!<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Payments are made on my online store.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Your full payment must be made within 60 days. I ask 25% of the total amount as a minimum first deposit, this to reserve a piece. This request can be made from 24 hours after the piece have been put online on my site.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">Payments after the initial 25% payment can be made within a timeframe convenient for you, as long as it is made within the designated 60 days. A \"Payment Plan\" item will be created in my shop for you for each payment. Ask me when you're ready to pay.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">The cost of shipping will be included in the total price and will form part of the total payment.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">When the total amount is paid, I send you your jewel.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\">If full payment is not received within 60 days, the invoice will be canceled and you will only be refunded 50% of the total amount paid.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83efdbf elementor-widget elementor-widget-spacer\" data-id=\"83efdbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5afeb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5afeb7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-385941d\" data-id=\"385941d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9af454a elementor-widget elementor-widget-heading\" data-id=\"9af454a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">......Shipping......<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4e2db elementor-widget elementor-widget-spacer\" data-id=\"ec4e2db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-522595a elementor-widget elementor-widget-text-editor\" data-id=\"522595a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">I ship Worldwide!<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">I offer different possibilities<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\"><u>INTERNATIONAL SHIPPING:<\/u><\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">28\u20ac WITH INSURANCE AND SHIPPING NUMBER (Usually 7 to 10 days shipped)<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">15\u20ac With a small insurance and shipping number (Usually 10 to 15 days shipped)<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\"><u>EUROPE SHIPPING<\/u>\u00a0<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">15\u20ac WITH INSURANCE AND SHIPPING NUMBER (Usually 1 week shipped)<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\"><u>FRANCE<\/u><\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">7\u20ac COLISSIMO SUIVIS<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">Once your order has been shipped, you will receive a DM or email with your shipping number. Tracking information will be available within 24-48 hours.<\/span><\/span><\/p><p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 12pt; color: #ffffff;\">Shipping services are not always foolproof and there can sometimes be serious delays. I will not consider a package lost until 40 days after shipping, only then can I initiate a request with the post office. This does not happen very often, but, in advance, I inform you that I am not responsible for any possible complaints to the postal services. I am not responsible for any taxes, customs import fees or incomplete\/incorrect address information. Please read my CVG.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2349681 elementor-widget elementor-widget-spacer\" data-id=\"2349681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>&#8230;&#8230;Commandes personnalis\u00e9es&#8230;&#8230; La r\u00e9alisation d\u2019une commande personnalis\u00e9e peut prendre entre 1 \u00e0 3 semaines selon ma disponibilit\u00e9 et le type de demande que vous ferez. Il est important pour moi que vous me laissiez une marge cons\u00e9quente dans le processus de creation. Apr\u00e8s tout, si vous \u00eates venus vers moi, c\u2019est pour un style propre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-217","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/pages\/217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/comments?post=217"}],"version-history":[{"count":44,"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/pages\/217\/revisions"}],"predecessor-version":[{"id":6994,"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/pages\/217\/revisions\/6994"}],"wp:attachment":[{"href":"https:\/\/azetama.fr\/en\/wp-json\/wp\/v2\/media?parent=217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}