FAQ

PAYMENT PLAN

Some of my pieces are eligible for a payment plan! Don’t hesitate to ask—there is absolutely no obligation. It’s easy. Payments are made through my shop: the full balance must be paid within 60 days of the initial 25% deposit. The minimum first payment is 25% of the total amount.
Payments following the initial 25% payment can be made on a schedule that suits you best, provided they are completed within the allotted 60 days.
The "Payment Plan" item will be created in my store for each payment.
You simply need to let me know when you are ready to pay for your piece.

Shipping will be included in the total price and will be part of the payment.
Once the full amount has been paid, I will send your piece of jewelry.

Once the full amount has been paid, I will send your piece of jewelry.


Customized works or made-to-order pieces

Fulfilling a custom order can take between one and three weeks, depending on my availability and the nature of your request. It is important to me that you allow me significant creative freedom during the process. After all, you came to me for a distinctive jewelry style.
I do not wish to take on design requests that involve reproduction or duplication. That is not how I work; I prioritize expressing my own originality. I hope you understand why I may decline certain requests.

First, we will review your request together. I can provide one or two quick sketches to help refine your vision; however, if you would like multiple design proposals, an initial deposit—priced according to your specific requirements—will be required for that work alone. I require a 50% deposit before beginning work on the requested piece.
You will be provided with an estimate stating the final price, including shipping costs. This initial deposit constitutes a binding commitment and is non-refundable. Once this initial payment has been received and the quote accepted, no further design changes will be permitted. However, once work has begun, it will still be possible to make adjustments to minor details, such as the finish.
Once your order is finalized and confirmed, the remaining 50% balance must be paid before your piece of jewelry is shipped. Custom-made and made-to-order pieces are final sales and cannot be returned.

EXPEDITION

I ship worldwide!
I offer various options:

Worldwide shipping : €35 with insurance and tracking number (usually 7 to 10 days) (You may have to pay customs fees if you are in USA.)

For Europe, the cost is €17, including insurance and a tracking number (usually arrives within a week).

In France, the cost is €8.50 via Colissimo Suivi (usually delivered within 2 days).

Once your order has been shipped, you will receive a private message or an email with your tracking number.
Tracking information will be available within 24 to 48 hours. Shipping services are not always infallible, and delays can sometimes occur. I will not consider a package lost until 40 days after shipment; only then will I be able to file a claim with the postal service.

It doesn't happen often, but I want to let you know in advance that I am no longer responsible for postal delivery to the destination once I have dropped off your package.
I am also not responsible for taxes, import fees, or incomplete or incorrect address information. Thank you for your understanding.